Return, Replacement & Refund Policy

At Naturayas, we carefully pack and quality-check every order before dispatch. As our products include fragrances, home-care and personal-use products, we generally do not accept returns once an order has been delivered.

However, if you receive a product that is damaged, defective, leaking, broken, or incorrect, we are happy to review your request for a replacement.

Replacement Eligibility

You may request a replacement within 3 days of delivery if:

• The product received is damaged or defective.
• The product has leaked or broken during transit.
• You have received a different product from the one ordered.
• The product received is missing from the package, subject to verification.

To request a replacement, please contact our customer support within 3 days of delivery and provide your order number, photographs/video of the product and packaging, and a brief description of the issue.

Once your request is received, our team will review the information and determine whether the order qualifies for replacement.

Conditions for Replacement

A replacement request may not be accepted in the following cases:

• The request is made after 3 days from the delivery date.
• The product has been used, opened, altered, or damaged after delivery.
• Damage has occurred due to improper handling, storage, or use by the customer.
• The original packaging, labels, or product information required for verification are missing.
• The product is returned without the items originally supplied with it.
• The issue is related to personal fragrance preference, scent preference, or change of mind.
• The product was purchased from a seller or platform other than an authorised Naturayas sales channel.
• The product is a customised or specially prepared product made specifically for the customer.

Wrong Product

If you receive a product different from the product mentioned in your order, please contact us within 3 days of delivery.

After verification, Naturayas may arrange a replacement with the correct product.

Damaged or Leaking Product

If your package arrives visibly damaged, leaking, or broken, please take clear photographs/videos of the outer packaging, shipping label, and product before disposing of or using the product.

This helps us investigate the issue with our logistics partner and process your replacement request faster.

Refund Policy

Naturayas primarily provides replacement rather than refunds for eligible product issues.

A refund may be considered only when:

• The product qualifies for a replacement but a replacement is not available; or
• Naturayas is unable to fulfil the replacement for an eligible claim; or
• A refund is required under applicable law.

If a refund is approved, the eligible amount will generally be refunded to the original payment method used for the order. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, we may request valid bank/payment details to process an approved refund.

Order Cancellation

You may request cancellation of an order before it is shipped, subject to order status.

Once an order has been shipped, cancellation may not be possible.

If an order has already been delivered, it will be governed by the Return, Replacement & Refund Policy stated above.

How to Request a Replacement

Please contact Naturayas customer support within 3 days of delivery with:

1. Order number
2. Customer name and contact details
3. Photographs of the product
4. Photographs of the outer packaging and shipping label
5. A short video, where applicable
6. Description of the issue

Our team will review the request and communicate the next steps.

Replacement Approval

All replacement requests are subject to verification by Naturayas.

Naturayas reserves the right to approve or reject a replacement request based on the condition of the product, supporting evidence, order details, and the circumstances of the claim.

If approved, the replacement product will be shipped to the original delivery address, subject to availability.

Important Note

Because our products are fragrance, home-care and personal-use products, returns are not accepted simply because a customer does not like the fragrance, scent, appearance, or product experience after delivery.

We encourage customers to carefully review the product description, size, ingredients, fragrance notes, and other available information before placing an order.

Policy Changes

Naturayas reserves the right to update or modify this Return, Replacement & Refund Policy at any time. Any changes will be published on this page and will apply to orders placed after the updated policy becomes effective.

Last Updated: September 2026

Connect with Us