Shipping & Delivery Policy
At Naturayas, we are committed to delivering your orders safely, securely, and on time. Please read the following Shipping & Delivery Policy to understand how we process and deliver your orders.
Shipping
- Shipping Charges
Applicable shipping and handling charges will be displayed at the time of checkout. You will be able to review the complete order and shipping charges before making the payment. - Order Processing & Dispatch
Once your order is successfully confirmed, we begin processing it for dispatch. Most orders are dispatched within 2–5 business days from the date of order confirmation. Delivery Timeline
After dispatch, the estimated delivery time may vary depending on your location, courier availability, and other logistical factors. Delivery timelines generally depend on the serviceability of the destination.
For the purpose of calculating delivery timelines, Saturdays, Sundays, and public holidays are not considered working days.
- Sale & Festive Periods
During sales, festive seasons, promotional campaigns, or periods of unusually high order volumes, dispatch and delivery may take longer than usual. In such cases, we aim to dispatch orders within a maximum of 7 business days from the date of order confirmation. Accurate Shipping Information
Customers are requested to provide complete and accurate shipping details while placing an order, including:
- Full delivery address
- PIN code
- Contact person's name
- Valid mobile number
- Nearby landmark, wherever applicable
If the billing and shipping addresses are different, please ensure that the shipping address contains all necessary information required for successful delivery.
- Order Tracking
Once your order has been dispatched, you will receive the relevant shipping and tracking details through the contact information provided at the time of purchase. You can use the tracking/AWB details provided to track the status of your shipment.
Delivery
- Courier Partners
Naturayas works with reputed logistics and courier partners to deliver orders across India, subject to serviceability at the destination. - Delivery Within India
We currently ship orders across serviceable locations within India. Delivery generally takes approximately 2–7 business days after dispatch, depending on the destination and courier service. - Remote & Non-Serviceable Locations
For locations where our regular courier partners do not provide service, Naturayas may use an alternative delivery service, including India Post or another suitable logistics provider. Delivery Delays
While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:
- Logistics or transportation issues
- Weather conditions
- Natural events
- Public holidays
- High order volumes
- Courier service disruptions
- Incorrect or incomplete delivery information
- Restrictions or other unforeseen circumstances
- Customer Responsibility
Customers are requested to ensure that someone is available at the provided delivery address to receive the package. If a shipment cannot be delivered due to an incorrect address, unavailable recipient, incorrect contact details, or repeated delivery attempts, additional delivery arrangements or charges may apply. - Delivery Confirmation
Please check your package at the time of delivery. If the package appears visibly damaged or tampered with, we recommend documenting the condition and contacting Naturayas Customer Support as soon as possible.
Important Note
Estimated delivery timelines are indicative and may vary based on the destination and logistics conditions. A delay in delivery does not automatically qualify an order for cancellation, refund, or compensation unless otherwise specified under the applicable Naturayas policies.
For any questions regarding your order or delivery, please contact Naturayas Customer Support through the contact details provided on our website.